Who am i?

My name is Jiwanshu, and I’m a dedicated Computer Science and Information Technology specialist with 5+ years of self-taught and executed experience in various programming languages and operating systems, combined with a unique blend of proven sales and technical support experience. Proven ability to troubleshoot and resolve network, application, and technical issues in a concise, reproducible, and timely manner. Expert in building, configuring, and imaging computer systems from start to finish, using technological expertise and experience to achieve operational efficiency and completion.

Who are you?

A prospective employer looking for somebody who’s dedicated to his craft and always willing to learn more, as well as someone looking for a professional to add to their existing teams, OR someone who’s looking for a person who loves what he does, willing to teach, willing take care of you and your technological needs, and dedicated to meeting your exact expectations for your projects or tasks.

What experience do you have?

• Cable Technician/IT Specialist at SafeCo Risk Control Inc. Aug 2025 – Present
  • Installed and configured network infrastructure, including Cat-6 cabling and patch panels, to ensure interconnectivity between all rooms and devices to a central hub.
  • Managed successful termination and implementation of Cat-6 throughout the rooms, managing wire positioning to ensure all wires remained out of sight and invisible to not distract from room design.
  • Managed the installation and positioning of wireless Cisco Meraki APs to ensure optimal WLAN connectivity in all rooms.
  • Tested all crimps and connectors to ensure no loss in data transfer between rooms or devices, ensuring no infrastructure or networking issues.

• Sales Specialist at Wireless Zone Nov 2019 – Present
  • Provided exceptional customer service by assisting 20+ customers daily with product inquiries and purchases, maintaining a high customer satisfaction rating while ensuring profitability for the location.
  • Spearheaded and maintained technological and network infrastructure for the location, ensuring optimal connectivity and next-to-none downtime while remaining within the network requirements imposed by our partner.
  • Managed and configured personal and office devices like office computers and printers in order to ensure proper interconnectivity and a smooth and balanced user experience.
  • Provided extensive (and simple/simplified) technical support to customers and staff alike, ensuring a high degree of satisfaction while optimizing time usage.

This part is a bit unconventional to add to a list of experiences, but I feel it is needed, as it shows a prior love and dedication to the world of hardware and systems administration, which was allowed to nurture and grow under the tutelage of a teacher who loved what he did.

• Student at Piscataway Magnet School Sept 2017 – June 2021
  • Managed network and server infrastructure for high school shop class, ensuring no downtime and peak performance at all times while allowing for proper connectivity to domain controller and school network.
  • Created and configured a network switch VLAN and network configuration with Cisco IOS to ensure optimal routes and connectivity while evading risk of connection interruption and cross-talk by isolating devices onto different VLANs.
  • Installed and configured Active Directory on Windows Server 2016 (and formerly 2008) for the classroom computers, as well as created and installed Group Policy rules to restrict account permissions to ensure proper computer privileges to students, as well as logon policies and applications for each grade level.
  • Configured a network image of Windows and deployed a standardized image to all computers, ensuring a similar look and feel while ensuring uniformity and a quick resolution to catastrophic errors.
  • Built and configured PCs and networks in class.
  • Managed Audio/Visual components and switches to ensure audio routing and video from a central instructor computer to TVs stationed around the classroom, as well as drive display TVs outside of the classroom to advertise our class.
  • Assisted our teacher with formulating lesson plans, as well as served as his assistant to teach other students what to do, how to do it, and how to work optimally with high accuracy.
• Personal Experience
  • I have lots of personal experience in this field, with building my own homelab and building/configuring PCs for others on my own time. Throw in a bit of repair experience with cell phones, laptops, and consoles, I’ve got a lot of stuff that I’ve done because it felt interesting and worth learning.

What are your skills?

• Linux Operating Systems
• Windows Server
• Active Directory
  • Group Policy
• Windows
• macOS
• Android
• iOS
• Cabling
• Troubleshooting and Technical Support
• NAS Solutions and Homelab (Proxmox, Unraid, TrueNAS)
• Network Configuration
• Cisco IOS
• VLAN
• Network Imaging
• PC Building
• Data Transfer Optimization
• WLAN Optimization
• System Configuration
• Infrastructure Management
• Customer Service
• Programming Languages
  • Java, Python, C++, C, Kotlin, Swift

*The bolded skills are the ones I am most confident in.

What’s your educational experience?

I’ve got a Bachelor’s in Art in Computer Science from Rutgers University.

do you have any certifications?

Yup! I’ve got the following:

• CompTIA A+ certified
  • Certificate Number: FM0QFXWSSFEQ1X9W
  • Oct 2024 – Oct 2027
  • Verify at CompTIA’s Certmaster Verification Website. Input the certificate number where it asks.
• Apple Certified Support Professional (ACSP/Apple Device Support)
• Sept 2025 – Sept 2027

I’m working towards the following:

• CompTIA Network+ certified (pending)
  • Currently en route, exam is in Oct 2025

Wait, what was that about a homelab?

Glad you asked! Press the link to find a short writeup about my homelab. Nothing too professional, but I may fix it up later.